About

Data is everywhere.

Digital products and services are all around us. Often, they are out in the open where they can be seen, such as your bank’s mobile app or the devices you buy for the home to play music and control the heating. However, more and more we find these capabilities beneath the surface of everyday objects or buried inside the products and services you have been using for some time.

As a result, whether clicking a mouse, streaming a movie, or just walking down the street, we have entered a world where every action we take is recorded, reviewed, and replayed. This, in turn, is powering a new wave of innovation. Customer service agents anticipate your needs before you even ask. Marketing messages are customized and targeted based on your recent behaviour. Human-sounding text and images are generated at will in every conceivable language to deliver a constant steam of content via a myriad of communication channels. Sophisticated visual analysis and real-time decision-making capabilities are embedded in applications across the home, office, and workplace.

The Age of AI is Now.

Welcome to the age of AI.

This isn't the result of waving a magic wand, or a science fiction story. It's real results that come from many years of hard work to deliver on the promise of AI. Putting the intellectual effort and engineering knowhow into products and services that deliver value.

But achieving true AI-at-Scale isn't just about deploying new tools and learning how to throw data at powerful algorithms. For businesses, it's about harnessing the power of AI to not just automate tasks, but to unlock entirely new levels of customer engagement, operational efficiency, and strategic insight. It is an acceleration of digital transformation efforts and hard-earned progress that has been underway for some time.

First, digital technologies supplied us with interactive capabilities, data management, connectivity, and computing power. Then, digital transformation moved us beyond digitizing existing ways of working and toward new approaches to collaboration, problem solving, and value creation.

It's time to transform.

Advances in AI demand that we take a step further. It requires a fundamental shift in how we view the world, define the role of digital technology in society, and envision our future. Raising questions and posing dilemmas we have been avoiding for too long: How large-scale data gathering impacts our privacy; Control of online security in a highly interconnected world; Enabling creative content generation without being drowned in disinformation and fraud; What pace of automation is appropriate to build trust and transition employment; and so much more.

Dealing with these issues is not easy. Effective use of AI in a robust, responsible, and ethical way is fraught with challenges. The only viable approach to progress is to stop experimenting with AI and start delivering AI-at-Scale.

However, navigating the complexities of AI adoption at scale can be daunting. What are the core foundations of a robust AI strategy? Where do you begin on the road to AI-at-Scale? What are the guiderails that govern the journey?

No more excuses. It's time to transform.